ISO 20000
International standard for service management systems
Basel III
Global framework for bank capital, leverage, liquidity standards.
Quick Verdict
ISO 20000 provides certifiable service management for any organization, while Basel III mandates capital and liquidity rules for banks. Companies adopt ISO 20000 for trust and efficiency; banks follow Basel III to ensure resilience and regulatory compliance.
ISO 20000
ISO/IEC 20000-1:2018 Service management system requirements
Key Features
- Annex SL structure aligns with ISO 9001 and 27001
- End-to-end service lifecycle operational processes required
- Top management leadership and accountability mandated
- Risk-based planning with measurable service objectives
- PDCA-driven continual improvement and internal audits
Basel III
Basel III: Finalising post-crisis reforms
Key Features
- CET1 minimum 4.5% plus conservation buffer 2.5%
- 3% non-risk-based leverage ratio backstop
- LCR for 30-day liquidity stress survival
- NSFR ensuring one-year stable funding structure
- Output floor and Pillar 3 RWA disclosures
Detailed Analysis
A comprehensive look at the specific requirements, scope, and impact of each standard.
ISO 20000 Details
What It Is
ISO/IEC 20000-1:2018 is the certifiable international standard for service management systems (SMS). It specifies requirements to establish, implement, maintain, and improve SMS covering the full service lifecycle. Adopts Annex SL high-level structure for alignment with ISO standards like ISO 9001 and ISO/IEC 27001, using PDCA for continual improvement.
Key Components
- Clauses 4-10: context, leadership, planning, support, operation, performance evaluation, improvement.
- Clause 8 operational domains: service portfolio, relationships, supply/demand, design/transition, resolution, assurance.
- Core processes: incident/problem management, change/release, configuration/asset, availability/continuity, security.
- Certifiable via accredited bodies with Stage 1/2 audits, surveillance, recertification.
Why Organizations Use It
- Builds trust, reduces risks, improves service reliability (e.g., 50% certificate growth).
- Enables market differentiation, customer confidence, integration benefits (69% trust per BSI).
- Voluntary but supports contracts, regulations via proven governance.
Implementation Overview
- Phased: gap analysis, design, deploy, audit (12-18 months typical).
- Applies to all sizes/industries delivering services (IT, cloud, BPO).
- Requires leadership, training, tools, evidence for certification.
Basel III Details
What It Is
Basel III is the post-global financial crisis regulatory framework issued by the Basel Committee on Banking Supervision (BCBS). This prudential standard enhances bank resilience by strengthening capital quality and quantity, introducing leverage constraints, and mandating liquidity buffers. It employs a multi-metric, risk-based approach with non-risk-based backstops to address model risk and ensure comparability.
Key Components
- **Pillar 1Minimum ratios (CET1 4.5%, Tier 1 6%, Total 8%), buffers (conservation 2.5%, countercyclical, G-SIB), leverage ratio (3%), LCR, NSFR.
- **Pillar 2Supervisory review via ICAAP and stress testing.
- **Pillar 3Standardized disclosures for RWA, leverage, encumbrance.
- Output floor limits internal model benefits; no central certification, national implementation.
Why Organizations Use It
- Mandatory compliance via domestic laws for internationally active banks.
- Builds loss-absorbing capacity, constrains systemic leverage.
- Improves transparency, reduces funding costs, boosts stakeholder trust.
- Strategic asset allocation and competitive resilience.
Implementation Overview
- Phased enterprise program: governance, data/IT build, parallel testing.
- Targets large banks globally; involves QIS, reporting, audits. (178 words)
Key Differences
| Aspect | ISO 20000 | Basel III |
|---|---|---|
| Scope | Service management systems, IT lifecycle processes | Bank capital, leverage, liquidity standards |
| Industry | All service providers, any size globally | Internationally active banks, financial sector |
| Nature | Voluntary certifiable management standard | Mandatory prudential regulatory framework |
| Testing | Stage 1/2 audits, surveillance, internal audits | Stress tests, ICAAP, supervisory reviews |
| Penalties | Loss of certification, no legal penalties | Fines, asset caps, business restrictions |
Scope
Industry
Nature
Testing
Penalties
Frequently Asked Questions
Common questions about ISO 20000 and Basel III
ISO 20000 FAQ
Basel III FAQ
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