ISO 20000
International standard for service management systems
FSSC 22000
GFSI-benchmarked certification scheme for food safety management.
Quick Verdict
ISO 20000 certifies service management for IT and business providers, ensuring reliable delivery via audits. FSSC 22000 mandates food safety systems with HACCP and PRPs for food chains. Companies adopt them for market trust, compliance, and operational excellence.
ISO 20000
ISO/IEC 20000-1:2018 Service management system requirements
Key Features
- Annex SL alignment enables multi-ISO integration
- Structured Clause 8 service lifecycle processes
- Mandates leadership commitment and accountability
- PDCA-driven continual improvement requirements
- Certifiable SMS with flexible implementation
FSSC 22000
FSSC 22000 Food Safety System Certification 22000
Key Features
- GFSI-benchmarked FSMS certification across food chain
- Integrates ISO 22000 with sector-specific PRPs
- Additional requirements for food defense and fraud
- Mandatory allergen management and environmental monitoring
- 50% audit time on operational controls and PRPs
Detailed Analysis
A comprehensive look at the specific requirements, scope, and impact of each standard.
ISO 20000 Details
What It Is
ISO/IEC 20000-1:2018 is the certifiable international standard for service management systems (SMS). It specifies auditable requirements to establish, implement, maintain, and improve SMS covering the full service lifecycle. Adopts Annex SL high-level structure and PDCA methodology for risk-based, outcome-focused service delivery.
Key Components
- Clauses 4-10: context, leadership, planning, support, operation, evaluation, improvement.
- Clause 8 domains: portfolio, relationships, supply/demand, design/transition, resolution, assurance.
- Core processes: incident/problem, change/release, configuration/asset, supplier, availability/continuity.
- Built on ITIL practices; supports certification via external audits.
Why Organizations Use It
- Builds trust, reduces risks, improves efficiency (e.g., 50% certificate growth).
- Enables market differentiation, customer retention, regulatory alignment.
- Integrates with ISO 9001, ISO 27001; drives measurable SLA compliance.
Implementation Overview
- Phased: gap analysis, design, deploy, audit (12-18 months typical).
- Applies to all sizes/industries; requires leadership, training, tooling.
- Stage 1/2 audits, surveillance for certification sustainment. (178 words)
FSSC 22000 Details
What It Is
FSSC 22000 (Food Safety System Certification 22000) is a GFSI-benchmarked certification scheme for Food Safety Management Systems (FSMS). It applies across food chain categories like manufacturing, packaging, and logistics. The scheme uses a risk-based PDCA approach integrating ISO 22000:2018 requirements.
Key Components
- **Three pillarsISO 22000:2018 (FSMS clauses 4-10), sector-specific PRPs (e.g., ISO/TS 22002 series), and FSSC Additional Requirements (e.g., food defense, fraud, allergens).
- Over 100 combined requirements with HACCP principles.
- Built on ISO harmonized structure; certification via licensed bodies per ISO 22003-1:2022.
Why Organizations Use It
- Meets buyer and GFSI demands for market access.
- Reduces recalls, enhances supply chain trust.
- Manages risks like adulteration and contamination.
- Builds reputation via public register of 40,000+ certified sites.
Implementation Overview
- Phased: gap analysis, FSMS design, training, audits.
- For food manufacturers/services; global applicability.
- Requires Stage 1/2 certification audits, surveillance/recertification cycles.
Key Differences
| Aspect | ISO 20000 | FSSC 22000 |
|---|---|---|
| Scope | Service management systems across lifecycle | Food safety management with PRPs, HACCP |
| Industry | IT, cloud, business services globally | Food chain manufacturing, packaging, logistics |
| Nature | Voluntary certifiable management standard | GFSI-benchmarked food safety certification scheme |
| Testing | Stage 1/2 audits, surveillance, internal audits | ISO 22003 audits, PRP verification, unannounced options |
| Penalties | Loss of certification, no legal fines | Certification suspension, market access loss |
Scope
Industry
Nature
Testing
Penalties
Frequently Asked Questions
Common questions about ISO 20000 and FSSC 22000
ISO 20000 FAQ
FSSC 22000 FAQ
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