ISO 20000
International standard for service management systems
IFS Food
GFSI standard for food safety and process compliance
Quick Verdict
ISO 20000 certifies service management systems for IT/service providers globally, ensuring reliable delivery via auditable SMS. IFS Food audits food manufacturers' processes for safety, quality and compliance, demanded by retailers for trusted products. Companies adopt for market access and operational trust.
ISO 20000
ISO/IEC 20000-1:2018 Service management system requirements
Key Features
- Annex SL structure enables integrated management systems
- Full service lifecycle operational processes required
- Leadership commitment and risk-based planning mandatory
- PDCA cycle for continual improvement embedded
- Globally certifiable benchmark for service reliability
IFS Food
IFS Food Version 8
Key Features
- Product and Process Approach with audit trails
- Minimum 50% on-site production evaluation time
- Risk-based HACCP and prerequisite programs
- 10 critical Knock-Out requirements
- Annual audits with unannounced options
Detailed Analysis
A comprehensive look at the specific requirements, scope, and impact of each standard.
ISO 20000 Details
What It Is
ISO/IEC 20000-1:2018 is the certifiable international standard for establishing and operating a service management system (SMS). It specifies requirements for managing the full service lifecycle—planning, design, transition, delivery, and improvement—to ensure consistent service quality. Built on Annex SL high-level structure and PDCA methodology, it aligns with other ISO standards like ISO 9001 and ISO/IEC 27001.
Key Components
- Clauses 4–10 cover context, leadership, planning, support, operation, performance evaluation, and improvement.
- Clause 8 details operational domains: service portfolio, relationships, supply/demand, design/transition, resolution, assurance.
- Core processes include incident/problem management, change/release, configuration, availability, continuity, security.
- Independent third-party certification with audits, surveillance, recertification.
Why Organizations Use It
- Drives operational efficiency, risk reduction, customer trust.
- Enables market differentiation via certification; supports procurement, compliance.
- Improves service reliability, supplier governance; 50% certificate growth signals demand.
Implementation Overview
- Phased: gap analysis, design, deployment, audits (6–18 months typical).
- Applies to all sizes/industries providing services (IT, cloud, business processes).
- Requires leadership, training, tooling; internal audits precede Stage 1/2 certification.
IFS Food Details
What It Is
IFS Food Version 8 is a GFSI-benchmarked certification framework for auditing food manufacturing compliance. It ensures products are safe, legal, authentic, and meet customer specifications through a risk-based Product and Process Approach (PPA) emphasizing on-site verification.
Key Components
- Governance, HACCP/PRPs, operational controls (allergens, fraud, defense, traceability)
- Checklist with 200+ requirements across 5 sections
- Built on HACCP principles; 10 Knock-Out (KO) criteria
- Scoring-based certification (Higher ≥95%, Foundation ≥75%)
Why Organizations Use It
- Fulfills European retailer mandates for private-label suppliers
- Reduces duplicate audits, enhances supply chain transparency
- Mitigates risks (recalls, contamination); boosts food safety culture
- Drives efficiency, market access, and stakeholder trust
Implementation Overview
- Phased: gap analysis, FSMS build, validation, training, internal audits
- Targets food processors globally; site-specific
- Annual audits by accredited bodies; unannounced for Star status
Key Differences
| Aspect | ISO 20000 | IFS Food |
|---|---|---|
| Scope | Service management systems (SMS) lifecycle | Food manufacturing product/process compliance |
| Industry | IT/services all industries global | Food processing/packing global retailers |
| Nature | Voluntary certifiable management standard | Voluntary GFSI-benchmarked certification |
| Testing | Stage 1/2 audits surveillance reviews | Annual PPA audits product sampling traceability |
| Penalties | Certification loss no legal penalties | Certificate denial no legal penalties |
Scope
Industry
Nature
Testing
Penalties
Frequently Asked Questions
Common questions about ISO 20000 and IFS Food
ISO 20000 FAQ
IFS Food FAQ
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