ISO 20000
International standard for service management systems
LEED
Global green building certification framework
Quick Verdict
ISO 20000 certifies service management for IT reliability, while LEED rates green buildings for sustainability. Companies adopt ISO 20000 for operational trust and market access; LEED for energy savings, health benefits, and premium asset values.
ISO 20000
ISO/IEC 20000-1:2018 Service management system requirements
Key Features
- Annex SL alignment enables integrated management systems
- Comprehensive Clause 8 service lifecycle processes
- Certifiable requirements for SMS with PDCA cycle
- Risk-based planning and leadership accountability
- Flexible implementation with supplier lifecycle controls
LEED
Leadership in Energy and Environmental Design
Key Features
- Third-party verification by GBCI
- Point-based scoring with certification tiers
- Multiple rating systems for project types
- Mandatory prerequisites and elective credits
- Recertification for continuous performance
Detailed Analysis
A comprehensive look at the specific requirements, scope, and impact of each standard.
ISO 20000 Details
What It Is
ISO/IEC 20000-1:2018 is the international certification standard for service management systems (SMS). It specifies auditable requirements to establish, implement, maintain, and improve SMS covering the full service lifecycle. Adopting Annex SL high-level structure, it uses a PDCA (Plan-Do-Check-Act) methodology for risk-based, outcome-focused service delivery.
Key Components
- Clauses 4-10: context, leadership, planning, support, operation, evaluation, improvement.
- Clause 8 operational domains: portfolio, relationships, supply/demand, design/transition, resolution, assurance.
- Core processes: incident/problem management, change/release, configuration/asset, availability/continuity/security.
- Certifiable via accredited bodies with Stage 1/2 audits, surveillance, recertification.
Why Organizations Use It
- Drives trust, reduces risks, improves efficiency (e.g., 50% certificate growth).
- Enables market differentiation, customer retention, supplier governance.
- Integrates with ISO 9001, ISO 27001 for unified compliance.
- Voluntary but supports regulatory/contractual demands.
Implementation Overview
- Phased: gap analysis, design, deploy, audit, improve (12-18 months typical).
- Applies to all sizes/industries delivering services.
- Requires leadership, training, tools, evidence for certification.
LEED Details
What It Is
LEED (Leadership in Energy and Environmental Design) is a voluntary green building certification framework developed by the U.S. Green Building Council (USGBC). Its primary purpose is to promote sustainable design, construction, and operations across building types and life cycles. It uses a performance-based approach with prerequisites, credits, and third-party verification.
Key Components
- Seven core categories: Sustainable Sites, Water Efficiency, Energy and Atmosphere, Materials and Resources, Indoor Environmental Quality, Innovation, and Regional Priority.
- Up to 110 points total; prerequisites mandatory (no points), credits elective.
- Built on holistic sustainability principles; certification tiers: Certified (40-49), Silver (50-59), Gold (60-79), Platinum (80+).
- Multiple rating systems (e.g., BD+C, ID+C, O+M).
Why Organizations Use It
- Drives energy/water savings, health benefits, and asset value.
- Enhances ESG reporting, tenant attraction, and regulatory incentives.
- Mitigates climate risks; builds stakeholder trust via verified performance.
Implementation Overview
- Phased: gap analysis, scorecard, design integration, documentation, GBCI review.
- Applies to all sizes/industries globally; requires registration, performance periods, recertification.
Key Differences
| Aspect | ISO 20000 | LEED |
|---|---|---|
| Scope | Service management systems (SMS) lifecycle | Green building design, construction, operations |
| Industry | IT, cloud, business services globally | Construction, real estate, all building types |
| Nature | Voluntary certifiable management standard | Voluntary green building rating system |
| Testing | Stage 1/2 audits, surveillance, internal reviews | GBCI review of documentation, performance data |
| Penalties | Loss of certification, no legal fines | Certification denial/revocation, no fines |
Scope
Industry
Nature
Testing
Penalties
Frequently Asked Questions
Common questions about ISO 20000 and LEED
ISO 20000 FAQ
LEED FAQ
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