ISO 37301
International certifiable standard for compliance management systems
ISO 20000
International standard for service management systems
Quick Verdict
ISO 37301 establishes certifiable compliance management systems for all organizations, embedding risk-based integrity and whistleblower protections. ISO 20000 certifies service management systems for IT/service providers, ensuring lifecycle control and availability. Companies adopt them for governance assurance, risk reduction, and market credibility.
ISO 37301
ISO 37301:2021 Compliance management systems – Requirements
Key Features
- Certifiable requirements standard replacing guidance-only ISO 19600
- High-Level Structure for easy integration with other ISO standards
- Risk-based approach to compliance obligations and planning
- Strong leadership commitment and compliance culture emphasis
- Robust whistleblowing channels with anti-retaliation protections
ISO 20000
ISO/IEC 20000-1:2018 Service management system requirements
Key Features
- Annex SL structure for integrated management systems
- End-to-end service lifecycle processes in Clause 8
- PDCA-driven continual improvement requirements
- Certifiable SMS with external audits
- Flexible alignment with ITIL, DevOps, Agile
Detailed Analysis
A comprehensive look at the specific requirements, scope, and impact of each standard.
ISO 37301 Details
What It Is
ISO 37301:2021 – Compliance management systems – Requirements with guidance for use is a certifiable international standard specifying requirements for establishing, implementing, maintaining, and improving effective compliance management systems (CMS). It applies to all organization sizes and sectors, using a risk-based, Plan-Do-Check-Act (PDCA) methodology aligned with the ISO High-Level Structure (HLS).
Key Components
- Core clauses: context, leadership, planning, support, operation, performance evaluation, improvement.
- Emphasizes leadership commitment, compliance culture, risk assessment, whistleblowing protections, internal audits, and continual improvement.
- Built on HLS for IMS integration; companion standards like ISO 37302 for measurement.
- Supports third-party certification via accredited bodies.
Why Organizations Use It
- Demonstrates systematic compliance to stakeholders, reduces risks/fines.
- Enhances reputation, supports ESG/SDGs, meets investor demands.
- Provides governance assurance, integrates with ISO 9001/27001.
Implementation Overview
- Phased: gap analysis, obligation register, controls, training, audits.
- Applicable universally; scalable for SMEs/enterprises.
- Certification involves initial audits, 3-year surveillance cycles.
ISO 20000 Details
What It Is
ISO/IEC 20000-1:2018 is the international certifiable standard for establishing, implementing, and improving a service management system (SMS). It provides auditable requirements for managing the full service lifecycle—planning, design, transition, delivery, and improvement—to ensure consistent service quality. Adopting Annex SL high-level structure (HLS), it follows a risk-based, Plan-Do-Check-Act (PDCA) approach aligned with other ISO standards.
Key Components
- Core clauses 4-10: context, leadership, planning, support, operation, performance evaluation, improvement.
- Operational domains in Clause 8: service portfolio, relationships, supply/demand, design/transition, resolution, assurance.
- Key processes: incident/problem management, change/release, configuration/asset, availability/continuity, supplier management.
- Certifiable via accredited bodies with Stage 1/2 audits, surveillance, recertification.
Why Organizations Use It
- Drives trust, reduces risks (outages, supplier failures), improves efficiency (e.g., 50% certificate growth).
- Meets customer/regulatory demands for reliable services.
- Enables integration with ISO 9001, ISO 27001; market differentiation, ROI via better SLAs.
Implementation Overview
- Phased: gap analysis, design, deploy, audit (12-18 months typical).
- Applies to all sizes/industries (IT, cloud, BPO); requires leadership, training, tools like ITSM platforms.
Key Differences
| Aspect | ISO 37301 | ISO 20000 |
|---|---|---|
| Scope | Compliance obligations, risks, culture, whistleblowing | IT/service lifecycle, incident, change, availability management |
| Industry | All sectors, sizes, global applicability | Service providers, IT, all sizes, global |
| Nature | Certifiable management system standard | Certifiable service management system standard |
| Testing | Internal audits, management reviews, certification audits | Internal audits, service reporting, certification audits |
| Penalties | Loss of certification, no legal penalties | Loss of certification, no legal penalties |
Scope
Industry
Nature
Testing
Penalties
Frequently Asked Questions
Common questions about ISO 37301 and ISO 20000
ISO 37301 FAQ
ISO 20000 FAQ
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