What is the primary objective of **ITIL**?

**The primary objective of ITIL is to align IT services with business objectives through best-practice guidelines for IT Service Management (ITSM), enabling value co-creation via the Service Value System (SVS).** ITIL 4 comprises 34 practices across general, service, and technical management, emphasizing the full service lifecycle from strategy to continual improvement, including core elements like incident management, change enablement, and configuration management databases (CMDBs).

Who is legally or professionally required to comply with **ITIL**?

**No organizations are legally required to comply with ITIL, as it is a voluntary framework of ITSM best practices rather than a mandatory regulation.** Professionally, it is adopted by over 87% of global IT organizations, particularly large enterprises managing complex environments, to achieve cost efficiencies, reduced downtime, and service alignment; certifications via PeopleCert are recommended for ITSM professionals.

Does **ITIL** require an external audit or third-party certification?

**ITIL does not require external audits or third-party certification, as it functions as customizable guidelines rather than a certifiable standard.** Organizations may pursue voluntary ISO/IEC 20000 certification, which aligns with ITIL practices, and PeopleCert offers ITIL-specific credentials from Foundation to Managing Professional for internal validation.

How often should an assessment for **ITIL** be performed?

**ITIL assessments should be performed continually as part of the SVS's continual improvement element, with formal gap analyses conducted iteratively during implementation and at least annually thereafter.** The seven-step continual improvement process and guiding principles like "Progress Iteratively with Feedback" support ongoing evaluations of the 34 practices and four dimensions of service management.

What are the consequences of non-compliance with **ITIL**?

**There are no legal consequences for non-compliance with ITIL, since it is a non-mandatory best-practices framework.** Potential business impacts include increased IT costs, higher downtime risks (e.g., unmitigated incidents), suboptimal service alignment, and missed ROI opportunities like the reported 38:1 returns from adopters, but no fines or penalties apply.

Can **ITIL** be mapped to other international frameworks?

**Yes, ITIL can be mapped to other international frameworks, with ITIL 4's 34 practices designed for integration with methodologies like Agile, DevOps, Lean, and Site Reliability Engineering (SRE).** Its SVS and processes, such as change enablement and service value chain activities, facilitate alignments that enhance flexibility in hybrid environments.

What is the first step to begin implementing **ITIL**?

**The first step to begin implementing ITIL is Project Preparation within the ten-step roadmap, securing executive sponsorship and defining scope aligned with business needs.** This leverages the guiding principle "Start Where You Are," followed by business case development and ITIL assessment to tailor the SVS and 34 practices effectively.

What is the primary objective of **AS9110C**?

**AS9110C's primary objective is to enable aviation maintenance organizations to consistently provide products and services meeting customer and applicable statutory/regulatory requirements while enhancing customer satisfaction through effective QMS application and continual improvement.** It incorporates ISO 9001:2015's Annex SL structure (Clauses 4–10) with maintenance-specific additions like configuration management, product safety, counterfeit parts prevention, traceability, preservation, and human factors controls to ensure continuing airworthiness.

Who is legally or professionally required to comply with **AS9110C**?

**AS9110C applies to aviation maintenance organizations, including repair stations, MRO providers, and OEMs with autonomous MRO operations performing maintenance, repair, overhaul, or continuing airworthiness services.** It targets entities handling civil/military aircraft/components regardless of size, where certification is often mandated by customers (OEMs, airlines), contracts, or listing in IAQG OASIS for supply-chain access; regulatory approvals (e.g., FAA/EASA Part-145) take primacy.

Does **AS9110C** require an external audit or third-party certification?

**Yes, AS9110C requires third-party certification through accredited bodies, with Stage 1 (documentation review) and Stage 2 (on-site effectiveness audit).** The QMS must be fully operational for at least three months, including a full internal audit cycle and management review, before initial certification; surveillance audits occur annually, recertification every three years.

How often should an assessment for **AS9110C** be performed?

**Internal audits for AS9110C must be performed at planned intervals based on process risk, status, and results, with a full cycle covering all processes before certification.** Management reviews occur regularly (e.g., annually or tied to business cycles); high-risk processes like configuration management and release receive more frequent audits.

What are the consequences of non-compliance with **AS9110C**?

**Non-compliance with AS9110C risks loss of certification, exclusion from contracts/OASIS, regulatory sanctions (e.g., repair station certificate suspension), safety incidents, and legal/financial liabilities from maintenance errors.** It undermines continuing airworthiness, leading to rework, AOG events, reputational damage, and OEM/airline de-listing.

Can **AS9110C** be mapped to other international frameworks?

**Yes, AS9110C's Annex SL structure enables direct mapping to ISO 9001:2015 as its baseline, with correlation matrices for regulatory alignments like FAA/EASA Part-145.** IAQG resources provide clause-to-regulation mappings, facilitating integrated management systems while customer/regulatory requirements override where conflicts arise.

What is the first step to begin implementing **AS9110C**?

**The first step is to define QMS scope, perform a gap analysis against Clauses 4–10, and map to regulatory/customer requirements using IAQG checklists.** Secure executive sponsorship, identify interested parties, and produce a prioritized remediation plan with risk-based thinking (Clause 6.1).

ITIL vs AS9110C

Standards Comparison

ITIL

Voluntary

2019

Best-practices framework for IT service management

AS9110C

Mandatory

2016

Aerospace standard for aviation maintenance quality management.

Quick Verdict

ITIL provides flexible ITSM best practices for global IT organizations to align services with business goals, while AS9110C is a rigorous QMS standard for aerospace MROs ensuring safety, traceability, and regulatory compliance through certification.

IT Service Management

ITIL

ITIL 4 Framework for IT Service Management

Cost

€€€

Complexity

High

Implementation Time

12-18 months

Key Features

Service Value System for end-to-end value co-creation
34 flexible practices across general, service, technical
Seven guiding principles enabling agile decisions
Four dimensions balancing people, processes, partners, technology
Continual improvement model embedded throughout framework

Quality Management

AS9110C

AS9110C Quality Management Systems for Aviation Maintenance

Cost

€€€€

Complexity

High

Implementation Time

6-12 months

Key Features

Risk-based thinking in strategic and operational planning
Configuration management and traceability controls
Counterfeit and suspect parts prevention
Human factors in root cause analysis
Maintenance release and preservation requirements

Detailed Analysis

A comprehensive look at the specific requirements, scope, and impact of each standard.

ITIL Details

What It Is

ITIL 4 is a globally recognized best-practices framework for IT Service Management (ITSM), evolved from 1980s UK government origins to a flexible, value-driven model. Its primary scope aligns IT services with business objectives via the Service Value System (SVS), emphasizing co-creation over rigid processes.

Key Components

SVS core: 7 guiding principles (e.g., Focus on Value, Progress Iteratively), governance, Service Value Chain (6 activities), 34 practices (14 general, 17 service, 3 technical), continual improvement.
**Four dimensionsorganizations/people, information/technology, partners/suppliers, value streams/processes.
PeopleCert certifications: Foundation to Strategic Leader.

Why Organizations Use It

87% global adoption drives cost efficiencies, 20% faster resolutions, ROI up to 38:1, risk mitigation ($3M+ breaches), DevOps/Agile integration. Boosts service quality, customer satisfaction, career development, stakeholder trust via common language.

Implementation Overview

Voluntary, phased via 10-step roadmap: gap analysis, tailor practices, pilot sprints, train staff, integrate tools (e.g., CMDB). Suits all sizes/industries; 12-month timelines possible, full maturity longer.

AS9110C Details

What It Is

AS9110C (AS9110:2016 Rev C) is an international quality management system (QMS) standard for aviation maintenance organizations (MROs), such as repair stations. It builds on ISO 9001:2015 with aerospace-specific requirements for continuing airworthiness, using a risk-based thinking approach via Annex SL high-level structure and PDCA cycle.

Key Components

Core clauses (4–10): context, leadership, planning, support, operation, evaluation, improvement.
Aviation additions: configuration management, counterfeit parts prevention, human factors, traceability, preservation.
Over 100 requirements emphasizing documented information and external provider controls.
Certification via IAQG-accredited bodies with audits.

Why Organizations Use It

Meets customer/OEM contracts and regulatory alignments (FAA/EASA Part 145).
Mitigates safety risks, ensures traceability for airworthiness.
Enhances market access via OASIS listing, improves on-time delivery and customer satisfaction.
Builds stakeholder trust through demonstrable QMS effectiveness.

Implementation Overview

Phased: gap analysis, process design, training, audits (6–12 months typical).
Applies to MROs of all sizes globally.
Requires internal audits, management reviews before Stage 1/2 certification.

Key Differences

Aspect	ITIL	AS9110C
Scope	ITSM best practices, service lifecycle, 34 practices	Aerospace MRO QMS, maintenance, configuration, safety
Industry	Global IT organizations, all sizes	Aerospace maintenance, repair organizations
Nature	Voluntary ITSM framework, certifications	Certification standard based on ISO 9001
Testing	Internal audits, continual improvement reviews	Internal audits, management reviews, certification audits
Penalties	No legal penalties, loss of certification	Loss of certification, regulatory sanctions

Scope

ITIL

ITSM best practices, service lifecycle, 34 practices

AS9110C

Aerospace MRO QMS, maintenance, configuration, safety

Industry

ITIL

Global IT organizations, all sizes

AS9110C

Aerospace maintenance, repair organizations

Nature

ITIL

Voluntary ITSM framework, certifications

AS9110C

Certification standard based on ISO 9001

Testing

ITIL

Internal audits, continual improvement reviews

AS9110C

Internal audits, management reviews, certification audits

Penalties

ITIL

No legal penalties, loss of certification

AS9110C

Loss of certification, regulatory sanctions

Frequently Asked Questions

Common questions about ITIL and AS9110C

ITIL FAQ

AS9110C FAQ

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ITIL

AS9110C

Quick Verdict

ITIL

Key Features

AS9110C

Key Features

Detailed Analysis

ITIL Details

What It Is

Key Components

Why Organizations Use It

Implementation Overview

AS9110C Details

What It Is

Key Components

Why Organizations Use It

Implementation Overview

Key Differences

Scope

Industry

Nature

Testing

Penalties

Frequently Asked Questions

ITIL FAQ

What is the primary objective of ITIL?

Who is legally or professionally required to comply with ITIL?

Does ITIL require an external audit or third-party certification?

How often should an assessment for ITIL be performed?

What are the consequences of non-compliance with ITIL?

Can ITIL be mapped to other international frameworks?

What is the first step to begin implementing ITIL?

AS9110C FAQ

What is the primary objective of AS9110C?

Who is legally or professionally required to comply with AS9110C?

Does AS9110C require an external audit or third-party certification?

How often should an assessment for AS9110C be performed?

What are the consequences of non-compliance with AS9110C?

Can AS9110C be mapped to other international frameworks?

What is the first step to begin implementing AS9110C?

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ISO 27701 Implementation Roadmap: Step-by-Step Guide for Extending Your ISO 27001 ISMS to PIMS

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