ITIL
Best-practices framework for IT service management
BRC
Global standard for food safety certification in manufacturing
Quick Verdict
ITIL provides flexible ITSM best practices for IT organizations worldwide, while BRC is a rigorous certification standard for food manufacturers ensuring safety and quality. Companies adopt ITIL for service efficiency and BRC for retailer compliance and market access.
ITIL
ITIL 4 Framework for IT Service Management
Key Features
- Service Value System (SVS) driving value co-creation
- 34 flexible practices across management categories
- Seven guiding principles directing all activities
- Four dimensions balancing people, tech, partners, processes
- Continual improvement embedded throughout framework
BRC
BRCGS Global Standard for Food Safety
Key Features
- Codex HACCP-based food safety plan
- Senior management commitment and culture
- Risk-based zoning and segregation controls
- Expanded environmental monitoring programs
- Graded certification with unannounced audits
Detailed Analysis
A comprehensive look at the specific requirements, scope, and impact of each standard.
ITIL Details
What It Is
ITIL 4 is a globally recognized best-practices framework for IT Service Management (ITSM), evolved from the Information Technology Infrastructure Library (standalone since 2013). Its primary purpose is aligning IT services with business goals through the full service lifecycle, emphasizing value co-creation. The key value-driven approach uses the Service Value System (SVS) to manage demand into outcomes flexibly.
Key Components
The SVS includes guiding principles, governance, service value chain (six activities: Plan, Improve, Engage, Design & Transition, Obtain/Build, Deliver & Support), 34 practices (14 general, 17 service, 3 technical), and continual improvement. Supported by four dimensions (organizations/people, information/technology, partners/suppliers, value streams/processes) and seven principles (e.g., Focus on Value, Progress Iteratively). Certifications range from Foundation to Strategic Leader via PeopleCert.
Why Organizations Use It
ITIL delivers cost efficiencies, reduced downtime, 20% faster resolutions, and 87% global adoption for service quality. It mitigates risks like $3M breaches, integrates DevOps/Agile, fosters common language, boosts careers, and enhances stakeholder trust/reputation without legal mandates.
Implementation Overview
Phased, tailored adoption via 10-step roadmap: assess gaps, define roles, integrate tools like CMDB. Suited for all sizes/industries; SMEs start small. Voluntary certifications; focus on pilots for cultural shift. (178 words)
BRC Details
What It Is
The BRCGS Global Standard for Food Safety (Issue 9) is a GFSI-benchmarked, third-party certification framework for food manufacturers, processors, packers, and related supply-chain activities. It assures product safety, legality, authenticity, and quality via a structured management system combining senior management commitment, Codex HACCP-based food safety plans, and robust prerequisite programs (GMP/GHP).
Key Components
Organized into seven core sections: senior management, food safety plan, FSQMS, site standards, product control, process control, and personnel. Includes fundamental requirements like internal audits, supplier management, traceability, allergen controls, and labelling. Certification via graded audits (AA/A/B/C/D, + for unannounced), with strict non-conformance handling and root cause analysis.
Why Organizations Use It
Mandated by major retailers for supply-chain access; reduces duplicate audits, evidences due diligence, mitigates recalls (allergens, pathogens, labelling). Builds resilience, operational efficiency, consumer trust, and market differentiation.
Implementation Overview
Phased: gap analysis, documentation/training, internal audits, mock audits, certification (announced/unannounced). Applies to food sites globally; 6-12 months typical for mid-maturity organizations.
Key Differences
| Aspect | ITIL | BRC |
|---|---|---|
| Scope | IT Service Management lifecycle and practices | Food safety, manufacturing, and quality controls |
| Industry | IT organizations worldwide, all sizes | Food manufacturing, packaging, global retailers |
| Nature | Voluntary best-practices framework | GFSI-benchmarked certification standard |
| Testing | Certifications, internal audits, continual improvement | Annual on-site audits, announced/unannounced |
| Penalties | Loss of certification, no legal penalties | Certification withdrawal, market access loss |
Scope
Industry
Nature
Testing
Penalties
Frequently Asked Questions
Common questions about ITIL and BRC
ITIL FAQ
BRC FAQ
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