ITIL
Global best-practices framework for IT service management
ISO 13485
International standard for medical device quality management systems
Quick Verdict
ITIL provides flexible ITSM best practices for IT organizations worldwide, while ISO 13485 mandates rigorous QMS for medical device makers. Companies adopt ITIL for service efficiency and ISO 13485 for regulatory compliance and market access.
ITIL
ITIL 4 IT Service Management Framework
Key Features
- Service Value System enabling holistic value co-creation
- 34 flexible practices across general service technical management
- Seven guiding principles directing value-focused decisions
- Four dimensions balancing organizations technology partners processes
- Embedded continual improvement across all activities
ISO 13485
ISO 13485:2016 Medical devices Quality management systems
Key Features
- Risk-based controls for device safety and compliance
- Design and development validation requirements
- Post-market surveillance and complaint handling
- Supplier evaluation and outsourcing controls
- Traceability and medical device file mandates
Detailed Analysis
A comprehensive look at the specific requirements, scope, and impact of each standard.
ITIL Details
What It Is
ITIL 4, the leading IT Service Management (ITSM) framework, provides flexible best practices originally from UK's CCTA, now standalone. Its primary purpose aligns IT services with business needs via value-driven approach, covering full lifecycle from strategy to improvement.
Key Components
- **Service Value System (SVS)Integrates guiding principles, governance, service value chain (6 activities), 34 practices (14 general, 17 service, 3 technical), continual improvement.
- **Four dimensionsOrganizations/people, information/technology, partners/suppliers, value streams/processes.
- Seven principles (e.g., Focus on Value, Progress Iteratively).
- Certifications from Foundation to Master via PeopleCert.
Why Organizations Use It
Drives cost efficiencies, 87% adoption, risk reduction ($3M breaches), DevOps integration, customer satisfaction. Builds common language, ROI (10:1-38:1), career boosts; voluntary but boosts reputation.
Implementation Overview
Phased 10-step roadmap: Assess gaps, define roles, pilot practices, integrate tools (e.g., CMDB), train. Suits all sizes/industries; tailor for SMEs. No mandatory audits, focus continual improvement. (178 words)
ISO 13485 Details
What It Is
ISO 13485:2016 is the international standard titled Medical devices — Quality management systems — Requirements for regulatory purposes. It provides a certifiable framework for risk-based QMS tailored to medical device lifecycle stages, from design to post-market surveillance, emphasizing regulatory compliance and patient safety.
Key Components
- Organized into **Clauses 4–8QMS/documentation, management responsibility, resources, product realization, measurement/improvement.
- Covers risk management (ISO 14971 integration), design controls, validation, traceability, supplier controls, CAPA, and post-market activities.
- Requires documented procedures, records, and objective evidence; built on process approach with exclusions justified by scope.
Why Organizations Use It
- Enables market access (EU MDR, FDA QMSR alignment by 2026), reduces risks/recalls.
- Builds stakeholder trust, supplier partnerships; drives efficiency and scalability.
Implementation Overview
- Phased approach: gap analysis, documentation, training, validation, audits.
- Applies to manufacturers, suppliers globally; certification via accredited bodies involves stage 1/2 audits, surveillance.
Key Differences
| Aspect | ITIL | ISO 13485 |
|---|---|---|
| Scope | ITSM best practices, service lifecycle | Medical device QMS, lifecycle compliance |
| Industry | All IT organizations worldwide | Medical devices, healthcare supply chain |
| Nature | Voluntary best-practice framework | Regulatory certification standard |
| Testing | Certifications, internal audits | Stage 1/2 audits, surveillance audits |
| Penalties | Loss of certification, no legal | Market bans, regulatory enforcement |
Scope
Industry
Nature
Testing
Penalties
Frequently Asked Questions
Common questions about ITIL and ISO 13485
ITIL FAQ
ISO 13485 FAQ
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