COPPA
U.S. regulation requiring parental consent for children's online data
ISO 20000
International standard for service management systems
Quick Verdict
COPPA mandates parental consent for child data collection on US online services, enforced by FTC fines. ISO 20000 certifies voluntary service management systems for reliable IT delivery. Companies adopt COPPA for legal compliance, ISO 20000 for operational excellence and market trust.
COPPA
Children's Online Privacy Protection Act (COPPA)
Key Features
- Requires verifiable parental consent before child data collection
- Defines broad personal information including persistent IDs and geolocation
- Targets operators directing to or knowing child users under 13
- Imposes up to $43,792 civil penalties per violation
- Provides safe harbor programs for self-regulatory compliance
ISO 20000
ISO/IEC 20000-1:2018 Service management system requirements
Key Features
- Annex SL structure for ISO integration
- End-to-end service lifecycle controls
- PDCA-driven continual improvement
- Top management leadership accountability
- Multi-supplier lifecycle governance
Detailed Analysis
A comprehensive look at the specific requirements, scope, and impact of each standard.
COPPA Details
What It Is
Children's Online Privacy Protection Act (COPPA), codified at 16 CFR Part 312, is a U.S. federal regulation enacted in 1998. It safeguards children under 13 from unauthorized online personal data collection by commercial websites, apps, and IoT devices. Administered by the FTC, it mandates verifiable parental consent prior to collection, use, or disclosure, with a sliding scale approach based on data sensitivity.
Key Components
- **Verifiable parental consent (VPC)11+ methods like credit cards or video calls.
- **Broad PII definitionNames, addresses, persistent identifiers (e.g., IP, device IDs), geolocation, audio/video files.
- Privacy notices, data security, parental access/review/deletion rights.
- Safe harbor programs (e.g., ESRB, iKeepSafe) for audited self-regulation.
Why Organizations Use It
Ensures legal compliance to avoid FTC fines up to $43,792 per violation (e.g., YouTube's $170M). Mitigates risks in edtech, gaming, adtech; builds parental trust and reputation. Offers global applicability for U.S. child data; enables competitive edge via secure practices.
Implementation Overview
Conduct audience analysis for child-directed content; post policies, implement age gates/VPC, minimize data collection. Applies to commercial operators worldwide targeting U.S. kids; suitable for all sizes. No formal certification but subject to FTC enforcement and safe harbor audits.
ISO 20000 Details
What It Is
ISO/IEC 20000-1:2018 is the certifiable international standard for establishing, implementing, and improving a service management system (SMS). It focuses on managing the full service lifecycle—planning, design, transition, delivery, and improvement—to ensure consistent, high-quality service delivery. Built on Annex SL high-level structure and PDCA cycle, it aligns with other ISO standards like ISO 9001 and ISO/IEC 27001.
Key Components
- Clauses 4–10 cover context, leadership, planning, support, operation, performance evaluation, and improvement.
- Operational domains: service portfolio, relationships, supply/demand, design/transition, resolution/fulfilment, assurance.
- Core processes: incident/problem management, change/release, configuration/asset, availability/continuity, security.
- Certifiable via accredited bodies with Stage 1/2 audits and surveillance.
Why Organizations Use It
- Drives reliability, risk reduction, and customer trust.
- Enables market differentiation and procurement advantages.
- Supports integration with quality/security standards.
- Benefits: 50% certificate growth, 69% trust boost (BSI survey).
Implementation Overview
- Phased: gap analysis, design, deployment, audit.
- Applies to all sizes/industries delivering services.
- Requires leadership commitment, training, tooling, internal audits (~6-12 months typical).
Key Differences
| Aspect | COPPA | ISO 20000 |
|---|---|---|
| Scope | Child online privacy under 13 | Service management systems lifecycle |
| Industry | Online services, apps, adtech | All service providers, ITSM |
| Nature | Mandatory US federal law | Voluntary certification standard |
| Testing | FTC enforcement, no certification | Stage 1/2 audits, surveillance |
| Penalties | $43k per violation fines | Loss of certification |
Scope
Industry
Nature
Testing
Penalties
Frequently Asked Questions
Common questions about COPPA and ISO 20000
COPPA FAQ
ISO 20000 FAQ
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