What It Is

ITIL 4 is a flexible, best-practices framework for IT Service Management (ITSM), evolved from the UK's Information Technology Infrastructure Library. Its primary purpose is aligning IT services with business objectives via the Service Value System (SVS), emphasizing value co-creation, agility, and continual improvement over rigid processes.

Key Components

• SVS core: 7 guiding principles (e.g., Focus on Value, Progress Iteratively), governance, Service Value Chain (6 activities), 34 practices (14 general, 17 service, 3 technical), and continual improvement.
• **Four dimensionsorganizations/people, information/technology, partners/suppliers, value streams/processes.
• Certifications via PeopleCert (Foundation to Strategic Leader).

Why Organizations Use It

Adoption (87% globally) drives cost efficiencies, reduced downtime, 20% faster resolutions, ROI up to 38:1. Mitigates risks like $3M breaches, integrates DevOps/Agile, enhances customer satisfaction, builds trust through common language and proven practices.

Implementation Overview

Phased 10-step roadmap: assessment, gap analysis, tailoring, training, tool integration (e.g., CMDB). Suits all sizes/industries; voluntary with certifications recommended. Challenges include cultural shifts, addressed via pilots and executive sponsorship. (178 words)

What It Is

UK General Data Protection Regulation (UK GDPR) is the UK's post-Brexit adaptation of the EU GDPR, a binding legal regulation enforced by the Information Commissioner’s Office (ICO). It establishes a risk-based, accountability-focused framework for protecting personal data of individuals in the UK, applying to controllers and processors established in the UK or targeting UK residents.

Key Components

• **Seven core principleslawfulness, purpose limitation, data minimisation, accuracy, storage limitation, integrity/confidentiality, and accountability.
• Individual rights (access, rectification, erasure, portability, objection).
• Controller/processor obligations (records, contracts, DPIAs, security).
• No formal certification; compliance demonstrated via documentation and audits, with fines up to 4% of global turnover.

Why Organizations Use It

• Legal obligation for UK data processing to avoid ICO fines (£17.5M max).
• Enhances risk management, builds stakeholder trust, and supports cross-border operations.
• Drives competitive advantages through privacy maturity and operational efficiency.

Implementation Overview

• Phased approach: data mapping (RoPA), policies, training, DPIAs, vendor contracts.
• Applies to all sizes/industries handling UK personal data; extra-territorial scope.
• No certification, but requires ongoing audits, breach response (72-hour ICO notification).