What It Is

K-PIPA (Personal Information Protection Act) is South Korea's comprehensive data protection regulation, enacted in 2011 with major amendments in 2020, 2023, and 2024. It governs collection, use, storage, transfer, and deletion of personal, sensitive, and unique identification information by domestic and foreign data handlers targeting Korean residents. Adopting a consent-centric, risk-based approach with extraterritorial scope, it emphasizes transparency, purpose limitation, and data minimization.

Key Components

• Core principles: explicit granular consent, CPO mandates, security safeguards per 2024 Guidelines.
• Data subject rights: access, rectification, erasure, portability, objection to automated decisions (10-day responses).
• Breach response: 72-hour notifications; cross-border transfers via consent or certifications like ISMS-P.
• Enforcement by PIPC with fines up to 3% revenue; no formal certification but compliance via audits and CPOs.

Why Organizations Use It

Legal obligation for data handlers; mitigates high fines (e.g., Google's KRW 70B); builds trust in privacy-sensitive market; enables EU adequacy data flows; supports innovation via pseudonymization.

Implementation Overview

Phased: gap analysis, CPO appointment, data mapping, PbD controls, training, vendor DPAs. Applies to all sizes processing Korean data; large entities face escalated duties. No certification, but PIPC audits enforce via corrective orders.

What It Is

ISO/IEC 20000-1:2018 is the international certifiable standard for service management systems (SMS). It specifies auditable requirements to plan, establish, implement, operate, monitor, and improve services across their lifecycle, using a risk-based approach and Annex SL high-level structure for alignment with other ISO standards.

Key Components

• Clauses 4–10: context, leadership, planning, support, operation (portfolio, relationships, resolution, assurance), performance evaluation, improvement.
• Core processes: incident/problem management, change/release, configuration/asset, availability/continuity, supplier management.
• Built on PDCA cycle; flexible for ITIL/DevOps; third-party certification via Stage 1/2 audits and surveillance.

Why Organizations Use It

• Builds trust, reduces risks (outages, suppliers), improves efficiency (50% certificate growth per ISO survey).
• Enables market differentiation, customer retention, integration with ISO 9001/27001.
• Voluntary but driven by contracts, RFPs, resilience needs.

Implementation Overview

Phased: gap analysis, SMS design, process deployment, audits. Applies to all sizes/industries; 12-18 months typical, with training, tooling, continual improvement.