ITIL
Global framework for IT service management best practices
ISO 45001
International standard for occupational health and safety management systems.
Quick Verdict
ITIL provides best practices for IT service management, aligning IT with business via 34 practices and SVS. ISO 45001 establishes OHSMS for preventing injuries through risk controls, leadership, and PDCA. Companies adopt ITIL for efficiency, ISO 45001 for safety compliance.
ITIL
ITIL 4 IT Service Management Framework
Key Features
- Service Value System (SVS) transforms demand into value
- 34 flexible practices across general, service, technical management
- Seven guiding principles focus on value and iteration
- Four dimensions ensure holistic organizations, tech, partners, processes
- Continual improvement model embeds ongoing enhancements everywhere
ISO 45001
ISO 45001:2018 Occupational Health and Safety Management Systems
Key Features
- Leadership accountability and worker participation requirements
- Risk-based planning with hierarchy of controls
- Annex SL alignment for integrated management systems
- Operational controls for contractors and change management
- PDCA-driven performance evaluation and continual improvement
Detailed Analysis
A comprehensive look at the specific requirements, scope, and impact of each standard.
ITIL Details
What It Is
ITIL 4, the leading framework for IT Service Management (ITSM), provides best-practice guidelines to align IT services with business objectives. Its value-driven approach uses the Service Value System (SVS) to manage the full service lifecycle from strategy to continual improvement.
Key Components
- SVS core: guiding principles, governance, service value chain, 34 practices, continual improvement.
- 34 practices in general (14), service (17), technical (3) management.
- Seven guiding principles (e.g., focus on value, progress iteratively).
- **Four dimensionsorganizations/people, information/technology, partners/suppliers, value streams/processes.
- Certification via PeopleCert (Foundation to Strategic Leader).
Why Organizations Use It
Drives cost efficiencies, 87% adoption, risk reduction (e.g., $3M breaches), improved satisfaction/20% faster resolutions. Enables DevOps/Agile integration, boosts careers, builds common language for stakeholder trust.
Implementation Overview
Phased 10-step roadmap: assessment, gap analysis, tailoring, training. Suits all sizes/industries; voluntary with pilots for SMEs. Focus high-ROI practices like incident/change management.
ISO 45001 Details
What It Is
ISO 45001:2018 is the international standard for Occupational Health and Safety Management Systems (OHSMS). It provides a framework to prevent work-related injuries and ill health, improve OH&S performance, using a risk-based, PDCA cycle approach aligned with Annex SL for integration with other ISO standards.
Key Components
- Clauses 4–10 cover context, leadership, planning, support, operation, performance evaluation, and improvement.
- Emphasizes hierarchy of controls, worker participation, and contractor management.
- Built on PDCA and high-level structure; certification via third-party audits.
Why Organizations Use It
- Drives incident reduction, regulatory compliance, and cost savings.
- Enhances resilience, reputation, and supply-chain competitiveness.
- Builds stakeholder trust through leadership accountability and measurable KPIs.
Implementation Overview
- Phased: gap analysis, policy/objectives, controls, audits, certification.
- Scalable for all sizes/sectors; 6-12 months typical; requires training, audits.
Key Differences
| Aspect | ITIL | ISO 45001 |
|---|---|---|
| Scope | IT Service Management best practices | Occupational health & safety management |
| Industry | IT organizations worldwide, all sizes | All industries/sectors, all sizes globally |
| Nature | Voluntary best-practice framework | Voluntary certification standard |
| Testing | Internal audits, continual improvement | Internal audits, management reviews |
| Penalties | No legal penalties, certification loss | No legal penalties, certification loss |
Scope
Industry
Nature
Testing
Penalties
Frequently Asked Questions
Common questions about ITIL and ISO 45001
ITIL FAQ
ISO 45001 FAQ
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