ITIL
Global best-practices framework for IT service management
TISAX
Automotive standard for information security assessments and exchange
Quick Verdict
ITIL provides flexible ITSM best practices for global organizations aligning IT with business, while TISAX mandates automotive-specific security assessments for supply chain trust. Companies adopt ITIL for efficiency and TISAX for contractual OEM access.
ITIL
ITIL 4 Framework for IT Service Management
Key Features
- Holistic Service Value System for value co-creation
- Seven guiding principles directing value-focused decisions
- Four dimensions balancing organizations, technology, partners, processes
- 34 customizable practices across management categories
- Embedded continual improvement model and register
TISAX
Trusted Information Security Assessment Exchange (TISAX)
Key Features
- Standardized assessments exchanged via ENX Portal
- Three risk-based protection levels (Basic to Very High)
- Automotive-specific prototype protection controls
- Over 70 VDA ISA controls building on ISO 27001
- Reduces duplicate audits across supply chain partners
Detailed Analysis
A comprehensive look at the specific requirements, scope, and impact of each standard.
ITIL Details
What It Is
ITIL 4 Framework for IT Service Management is a flexible set of best-practice guidelines for aligning IT services with business needs. Originally from UK government in 1980s, it evolved from process-centric to value-driven approach via the Service Value System (SVS), emphasizing co-creation of value through lifecycle management.
Key Components
- SVS pillars: guiding principles, governance, service value chain (6 activities), 34 practices (general/service/technical), continual improvement.
- 7 guiding principles (e.g., focus on value, iterate with feedback).
- **Four dimensionsorganizations/people, information/technology, partners/suppliers, value streams/processes.
- Certification via PeopleCert (Foundation to Strategic Leader).
Why Organizations Use It
Drives cost efficiencies, risk reduction (e.g., cyber resilience), service quality (87% adoption), ROI (up to 38:1). Enhances alignment, customer satisfaction, DevOps integration. Builds stakeholder trust via proven ITSM maturity.
Implementation Overview
Phased via 10-step roadmap: assess gaps, define roles, pilot practices, integrate tools like CMDB. Suits all sizes/industries; voluntary with certifications. Focus incremental adoption, training ($496+), cultural change.
TISAX Details
What It Is
TISAX (Trusted Information Security Assessment Exchange) is an industry framework developed by the ENX Association based on the VDA ISA catalog v5.0.4. It standardizes information security assessments for the automotive supply chain, focusing on protecting sensitive data like prototypes, IP, and personal information. TISAX employs a risk-based methodology with three assessment levels (Basic, Significant, Very High) emphasizing the CIA triad plus automotive-specific needs.
Key Components
- Over 70 controls across 7 groups: Policy, Organization, Personnel, Physical Security, Access Control, Cryptography, Operations.
- Built on ISO 27001 with tailored automotive extensions like prototype protection.
- ENX Portal for secure result exchange; labels valid 3 years.
Why Organizations Use It
- Contractual mandates from OEMs like BMW, Volkswagen prevent revenue loss.
- Reduces duplicate audits (70-90% efficiency); enhances market access and trust.
- Mitigates cyber risks, supports GDPR/UNECE alignment; boosts resilience and ROI.
Implementation Overview
Phased approach: Preparation (gap analysis), Remediation (controls, table-tops), Audit (by accredited providers like DQS), Sustainment. Targets automotive suppliers/OEMs globally; scalable for SMEs to enterprises via self-assessments or on-site audits. (178 words)
Key Differences
| Aspect | ITIL | TISAX |
|---|---|---|
| Scope | IT Service Management best practices, full lifecycle | Automotive information security, prototype protection |
| Industry | All industries worldwide, any organization size | Automotive supply chain, primarily Europe |
| Nature | Voluntary best-practice framework, certifications | Contractual assessment exchange, labels via audits |
| Testing | Certifications, no mandatory audits, self-assess | AL1-AL3 audits by accredited providers, 3-year validity |
| Penalties | No legal penalties, loss of certification optional | Contract loss, no access to OEM business |
Scope
Industry
Nature
Testing
Penalties
Frequently Asked Questions
Common questions about ITIL and TISAX
ITIL FAQ
TISAX FAQ
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