ISO 20000
International standard for service management systems
ISO 14064
International standard for GHG quantification, reporting, verification.
Quick Verdict
ISO 20000 certifies service management for reliable IT delivery, while ISO 14064 standardizes GHG emissions accounting for climate transparency. Companies adopt ISO 20000 for operational trust and market edge; ISO 14064 for regulatory compliance, investor confidence, and decarbonization strategy.
ISO 20000
ISO/IEC 20000-1:2018 Service management system requirements
Key Features
- Adopts Annex SL for multi-standard integration
- Certifiable requirements for full service lifecycle
- Structures operations into lifecycle domains
- Mandates leadership and risk-based planning
- Embeds PDCA for continual improvement
ISO 14064
ISO 14064 GHG quantification, reporting, verification standards
Key Features
- Three-part framework for GHG inventories, projects, assurance
- Five principles: relevance, completeness, consistency, transparency, accuracy
- Scope 1-3 emission categorization and boundary setting
- Baseline scenarios and additionality for projects
- Risk-based validation/verification with materiality assessment
Detailed Analysis
A comprehensive look at the specific requirements, scope, and impact of each standard.
ISO 20000 Details
What It Is
ISO/IEC 20000-1:2018 is the international certification standard for service management systems (SMS). It specifies auditable requirements to establish, implement, maintain, and improve services across their full lifecycle, from planning to delivery. Adopts Annex SL high-level structure and PDCA methodology for risk-based, flexible governance.
Key Components
- Clauses 4–10 cover context, leadership, planning, support, operation (Clause 8 domains: portfolio, relationships, supply/demand, design/transition, resolution/fulfilment, assurance), performance evaluation, improvement.
- Core processes: incident/problem management, change/release, configuration/asset, availability/continuity, security.
- Aligns with ITIL; supports third-party certification via accredited audits.
Why Organizations Use It
- Builds trust via certified reliability and SLA compliance.
- Reduces risks in multi-supplier ecosystems; integrates with ISO 9001/27001.
- Drives efficiency, market differentiation; voluntary but procurement-driven.
- 50% growth in certificates signals competitive edge.
Implementation Overview
- Phased: gap analysis, SMS design, process deployment, audits (Stage 1/2).
- Suits all sizes/industries (IT, cloud, BPO); 12–18 months typical. (Total: 178 words)
ISO 14064 Details
What It Is
ISO 14064 (Parts 1:2018, 2:2019, 3:2019) is an international standard family for greenhouse gas (GHG) management. It specifies requirements for quantifying and reporting organizational inventories (Part 1), project-level reductions/removals (Part 2), and validation/verification (Part 3). Scope covers emissions/removals across Scopes 1-3. Principle-based approach emphasizes relevance, completeness, consistency, transparency, accuracy.
Key Components
- Three modular parts forming measurement-assurance lifecycle.
- Five core principles mirroring GHG Protocol.
- Boundaries (organizational/operational), baselines, monitoring, Scope 1-3 categorization.
- No fixed controls; flexible for verification under ISO 14065 bodies.
Why Organizations Use It
- Enables regulatory compliance (CSRD, SB-253), investor disclosures, carbon markets.
- Builds stakeholder trust via assured statements.
- Drives efficiency, risk mitigation, decarbonization strategy.
- Competitive edge in green finance, procurement.
Implementation Overview
- Phased: governance, boundary design, data systems, assurance.
- Applicable to all sizes/sectors; 6-12 months typical.
- Third-party verification (limited/reasonable assurance); no formal certification.
Key Differences
| Aspect | ISO 20000 | ISO 14064 |
|---|---|---|
| Scope | Service management systems (SMS) lifecycle | GHG emissions quantification and verification |
| Industry | All service providers, IT-focused, global | All sectors with GHG footprints, global |
| Nature | Voluntary certifiable management standard | Voluntary specification for GHG accounting |
| Testing | Stage 1/2 audits, surveillance, certification | Independent validation/verification optional |
| Penalties | Loss of certification, no legal penalties | No certification; reputational/market risks |
Scope
Industry
Nature
Testing
Penalties
Frequently Asked Questions
Common questions about ISO 20000 and ISO 14064
ISO 20000 FAQ
ISO 14064 FAQ
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