ITIL
Best-practice framework for IT service management alignment
AS9120B
Aerospace standard for distributor quality management systems
Quick Verdict
ITIL provides flexible ITSM best practices for global IT organizations to align services with business value, while AS9120B is a rigorous QMS certification for aerospace distributors ensuring traceability and counterfeit prevention. Companies adopt ITIL for efficiency; AS9120B for market access.
ITIL
ITIL 4 IT Service Management Framework
Key Features
- Holistic Service Value System enabling value co-creation
- 34 flexible practices across general service technical management
- Seven guiding principles directing value-focused decisions
- Four dimensions balancing people processes partners technology
- Continual improvement model embedded in every element
AS9120B
AS9120B Quality Management Systems for Distributors
Key Features
- Counterfeit and suspected unapproved parts prevention
- Robust traceability and chain-of-custody controls
- Enhanced external provider evaluation and flowdown
- Configuration management for distribution processes
- Risk-based planning integrated with operations
Detailed Analysis
A comprehensive look at the specific requirements, scope, and impact of each standard.
ITIL Details
What It Is
ITIL 4 is a globally recognized best-practice framework for IT Service Management (ITSM). Originally from the UK's CCTA in the 1980s, it evolved from rigid processes to a flexible, value-driven model. Its scope covers aligning IT services with business objectives via the Service Value System (SVS), emphasizing co-creation of value.
Key Components
- **SVS elements7 guiding principles, governance, Service Value Chain (6 activities), 34 practices, continual improvement.
- Practices: 14 general management, 17 service management, 3 technical management.
- **Four dimensionsOrganizations/people, information/technology, partners/suppliers, value streams/processes.
- Certifications: Foundation to Managing Professional/Strategic Leader via PeopleCert.
Why Organizations Use It
Drives cost savings, 87% adoption rate, reduced downtime, enhanced satisfaction. Mitigates risks like $3M breaches, integrates DevOps/Agile, boosts careers. Builds trust through proven ROI (up to 38:1), common language.
Implementation Overview
Phased 10-step roadmap: assessment, gap analysis, role definition, training, tool integration (e.g., CMDB). Suited for all sizes/industries; voluntary. Addresses resistance via pilots, sponsorship. (178 words)
AS9120B Details
What It Is
AS9120B is the IAQG quality management system standard for aviation, space, and defense distributors. It augments ISO 9001:2015 with over 100 aerospace-specific requirements using a risk-based, process-oriented approach focused on procurement, storage, and resale without altering products.
Key Components
- Core clauses: context, leadership, planning, support, operation, evaluation, improvement.
- Distributor emphases: traceability, counterfeit prevention, external provider controls, preservation.
- Built on 10-clause HLS; certification via accredited bodies and IAQG OASIS listing.
Why Organizations Use It
- Enables supply chain approval by OEMs and primes.
- Mitigates risks like traceability loss and counterfeits.
- Drives efficiency, customer trust, and market access (2,442 global certifications).
Implementation Overview
- Phased: gap analysis, process design, training, audits (6-12 months).
- Applies to distributors globally; requires internal audits, management reviews, certification.
Key Differences
| Aspect | ITIL | AS9120B |
|---|---|---|
| Scope | ITSM best practices, service lifecycle, 34 practices | Aerospace distribution QMS, traceability, counterfeit prevention |
| Industry | Global IT organizations, all sizes | Aerospace distributors, aviation/space/defense |
| Nature | Voluntary best-practice framework | Certification standard based on ISO 9001 |
| Testing | Certifications, continual improvement | IAQG audits, surveillance, recertification |
| Penalties | No legal penalties, loss of certification | Loss of certification, market exclusion |
Scope
Industry
Nature
Testing
Penalties
Frequently Asked Questions
Common questions about ITIL and AS9120B
ITIL FAQ
AS9120B FAQ
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